IMPACT Early Intervention Program

Early intervention, conducted by a skilled nurse case manager, is a proven strategy for quickly assessing workplace injuries, obtaining early and appropriate treatment and care, and returning injured employees back to work sooner.

Plus, the return on an early intervention investment is tremendous – it can lower future medical costs on average by 18%, lower overall claim costs on average by 26%, and reduce by 15% on average the time required to resolve a claim.*

Here’s how it works:

  1. Referral submitted to Choices (automated referral process available)
  2. A Choices telephonic nurse case manager (NCM) is assigned within approximately one business day on all new medical and time loss injuries (excluding first aid).
  3. NCM expedites and coordinates:
    • initial assessment, communicated via same-day, three-point contact protocol
    • follow up evaluations
    • treatments and authorizations
    • medical reports / work status
    • Auto-authorizations (RFA) by RN available per client criteria
  4. NCM dialogues with claims examiner for determination of continued nursing services.


Request detailed savings case studies


Benefits of early intervention

  • Early assessment and identification of serious injury by a skilled nurse case manager
  • Expedited and medically appropriate treatment referrals reduce treatment delays
  • Early and responsive communication with adjuster, employer and provider
  • Ensures employee compliance with prescribed treatment plan
  • Keeps treatment in network
  • Demonstrates employee value by early employee contact, support, and education
  • Promotes return to work as positive benefit; reduces extended absence
  • Reduces time loss, disability payments and need for temporary workers; minimizes workflow disruption
  • Decreases likelihood of need for long-term medical case management and associated TPA time/costs
  • Helps avoid litigation and associated costs


The bottom line – early intervention produces better medical and return to work outcomes at substantial savings.

6 Signs It’s Time
When is the right time to consider bringing in a nurse case manager? What difference can a nurse really make in speeding case closure?


Food For Thought
Ask about Lunch & Learn seminars and training workshops in your office! Current topics presented at no cost by our subject matter experts. CEUs available.


Sign Up for Our Newsletter
Checking In provides periodic workers’ comp case management news and insights, and updates about Choices services and staff.